DiscoverMerchant of Record (MoR)

Paddle

Name: Paddle
Brand: Paddle

Payment Processor

Paddle is a merchant of record (MoR) for SaaS, software, games, and digital products. They handle checkout, billing, payments, tax, and compliance so merchants can focus on building products.

17%Satisfaction

Overall Sentiment

Mostly Negative

Based on 18 published merchant reports

Sentiment Breakdown

Positive

1 (5%)

Neutral

3 (14%)

Negative

18 (82%)

Calculated from 18 mentions - confidence 73%

Common Issues

Top risk signals from 18 published reports

Shutdown Risk11
Support Quality4
Payout Blocking3

Recent FeedbackLive Stream

Latest merchant feedback and community discussions about this processor.

Paddle

Mostly Negative

Common Issues

Recent FeedbackLive Stream

The feeling I got was the they are now a big business

A very similar thing happened to me: I had been using Stripe

No it was not. The block came from a human with very

We got 4 different "congratulations you have been approved" ... while having

Paddle is shady and a scam. I can feel your pain. I

I just implemented Paddle last week, got approved (without request to modify

I really do wonder if there is some kind of coordinated campaign

we are still trying to get our tax documents 3 months later

Run from PADDLE processor

The real human already gave the reason. Like I said, I am

same happened to me, cannot stop telling people to avoid paddle at

They said that my service breaks another party terms of service for

I had the same issue with them, they approved my business and

I have used Paddle for 6 years, joined Freemius a couple of

Oh, same here. Ended up with Stripe, they refused to support me

We had this same awful experience.

DO NOT USE PADDLE AS YOUR PAYMENT PROCESSOR

I wanted to share my terrible experience as a prospective customer to warn